COVID-19 Response

Learn more about how we're responding to concerns about coronavirus (COVID-19).

 

We would like to reassure you that the health, safety and service of our members and employees are always our priority. American Heritage Credit Union has implemented business continuity initiatives to ensure that we remain open for business and continue to provide access and stability to our members. This page will provide ongoing updates on how you can access your American Heritage services, protect yourself, and your finances.


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How to Manage Your Finances Remotely

Take advantage of our Online Teller and Mobile Teller app — you can easily check balances, make transfers and pay bills through these free tools, without having to leave your home or come to a branch.  

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Through Online Teller, you can activate your eStatements if you have not already and reduce your exposure to mail flow and related contamination risks. For a limited time, we will provide a $5* bonus to any member who activates eStatement between now and April 30, 2020.

 

Register for Online Teller

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With our Mobile Teller app, you can perform a variety of transactions, including mobile deposit of checks, remote bill payment and transfers.  You can also set up eAlerts through the Mobile Teller app.  

You can download our Mobile Teller app from the Apple Store here or from the Google Play store here.

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Any member can load an American Heritage debit or credit card into Apple Pay, Google Pay or Samsung Pay, and simply use our tap and go mobile wallet at accepting retailers. This can avoid having to use your card or keypads in public locations.  

Loan payments can be made via our website by visiting our Quick Pay feature. You can use Phone Teller to perform a variety of transactions via telephone by calling 215.969.8200.

You can use our website Live Chat feature during normal business hours as well as Text Chat (Text us at 264328 "AMHFCU" to chat with a Member Advisor).


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Support Programs for Borrowers: Skip-A-Pay, Member Relief Loan and more

 

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We are here for our Members and are looking at new ways to help through this difficult time. We're offering Skip-A-Pay, Member Relief Loans, mortgage, business and commercial borrower programs to members.

We are waiving late payment fees on all American Heritage credit cards in March 2020, and late payment fees on American Heritage credit card, consumer loan, mortgage and commercial loan payments due in April 2020.

 

Learn more about our Borrower Programs

Support Programs for Shares and Transactions

 

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We stand by the our philosophy of people helping people, so we are waiving fees on the following: Early certificate withdrawal, foreign ATM transactions, minimum balance fees on Money Markets and High Yield Savings, and excessive withdrawal fees. 

Learn more about our Support Programs


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How to Apply for Loans, Accounts or Memberships

Members can always apply for loans and open shares remotely right through our website.  In addition, current members can open loans or accounts through their Online Teller and Mobile Teller channels.


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Branch, ATM, PAT and Lobby Service Accessibility  

We are augmenting our delivery channels in order to protect our members and employees.  Please see below for a comprehensive list of which locations are accessible and how you can best manage your transactional needs.  All teller transactions such as deposits, withdrawals and transfers should take place via Drive-Thru, PAT Machines or ATM Machines. Any urgent lobby services such as account opening, IRA services or business services should be by appointment only.  We have included a section below for our account forms library which will allow you to perform many services remotely.

  • Effective 3/20, the following branch teller and lobby services are closed (PAT Machine or ATM accessibility is still available): Bristol, Doylestown Hospital, NSA, EPA, Fox Street, Roxborough, Parkside, Spring Garden, Fairless Hills, and Federal Center.  Deposits and withdrawals can be made 24/7 from PAT or ATM machines.  PAT will have live tellers from 8am to 7pm Monday through Friday, and 9am to 3pm on Saturdays.
  • Effective 3/21, the remainder of our branches will handle all teller transactions via drive-thru from Monday-Friday from 9am to 3pm and Saturday 9am to 12pm.  All drive-thru PAT machines will have live tellers available 8am to 7pm Monday through Friday, and 9am to 3pm on Saturdays. Funds can be withdrawn or deposited at drive-thru PAT and ATMs 24/7. All essential lobby services must be by appointment only; appointments and in-branch PAT machines may be subject to social distancing guidelines in place.

We will continually update our members should any of our locations have alternate hours or closures.

Our Contact Center is available from 7am to 8pm Monday through Friday, and 9am to 3pm on Saturdays.

We continually disinfect our branches and offices, including door handles and counter tops, and our employees may use sanitary gloves when handling transactions as a precaution.

The entire public, regardless of membership, can use American Heritage ATMs surcharge-free to withdraw cash.  We are regularly cleaning and disinfecting our onsite ATM screens, touchpads and surrounds.

Our members can use our shared branch network for normal transactions, however we encourage you to check with other institutions on their accessibility.  You can find shared branching locations here.

Be sure to wash your hands thoroughly with soap or sanitizer before and after any money transactions, including currency exchange or payments, card usage, and ATM transactions


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How to Protect Your Data

With a heightened pandemic threat, comes the elevated potential of scams. If anyone contacts you purporting to be from any agency or financial institution and asks for your personal information, please be diligent and do not share any account, social security, password or other personal identification details. Learn more at our Member Security page.

How to Request Account Changes

Members now have the ability to make a variety of changes to their accounts remotely through our Account Request Forms. These new forms provide a quick and easy way to make updates while eliminating the need to visit a branch or send personal information through the mail.


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How we are Protecting Employees


We have begun having portions of our employees work from secure remote locations to ensure that we are well-prepared for no interruption in business operations or member service. 

 

We have curtailed business travel for employees and have cancelled employee participation in most offsite events for the time being.

 

Our facilities have elevated their already-rigorous cleaning and disinfectant procedures, and our education seminars will be held virtually for the near future.

 

 

How to Protect Yourself

 

Visit the Center for Disease Control Website for the latest information on the pandemic. Continue to wash your hands thoroughly, avoid close contact with others, and stay away from public places if you are sick.


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How we will Communicate

We will update this page and our social media channels, including Facebook, LinkedIn and Twitter will have continuous updates on our hours and accessibility.

We appreciate your membership and stand ready to continue serving you.

 

 

 

*Enroll in eStatements between January 1, 2020 thru April 30, 2020 and receive $5.00 deposited to your Share Savings account on your next statement cycle. Offer limited to one (1) $5.00 reward per account. Offer subject to change or cancellation without notice.