Credit Union Updates
Current Status:
All Available
All operations and branches are currently operating normally. If you experience unexpected interruptions in service, please let us know by contacting us.
2025 Branch Hour Updates
Effective January 2, 2025 we will be updating the hours of operation for several of our branches. The new general hours of operation will be as follows:
Saturday: 9:00 AM - 2:00 PM
Please note that there are a few exceptions for specific branches. Below is a list of the affected branches along with their updated hours. We kindly ask that you plan accordingly to avoid any inconvenience.
Monday, Wednesday, & Friday: 10:00 AM - 2:00 PM
Tuesday & Thursday: Closed effective 12/3/2024
Saturday: Lobby closed but ATM will be accessible to members
Monday - Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: Lobby Closed but PAT will be accessible to members effective 12/7/2024
Monday - Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: Lobby closed but PAT will be accessible to members
Monday - Friday: 8:30 AM - 5:00 PM
Saturday: Lobby closed but PAT will be accessible to members
Monday - Friday: 8:30 AM - 5:00 PM
Saturday: Lobby closed but PAT will be accessible to members
Learn more about how we're protecting our members.
We would like to reassure you that the health, safety, and service of our members and employees are always our top priority. American Heritage Credit Union has implemented business continuity initiatives to ensure that we remain open for business and continue to provide access and stability to our members. This page will provide ongoing updates on how you can access your American Heritage services, protect yourself, and your finances.
Additional Tools and Tips for Easier Branch Service
Lobby Appointment Scheduling: You can use our appointment scheduling service via your desktop or mobile device to schedule a safe and secure appointment at many of our lobby locations. You can open an account, renew a certificate or IRA, handle card or account issues, schedule a loan closing, or open a safe deposit box.
Contact Center: We have reallocated many of our associates to our PAT and Contact Center to help serve our members remotely. You can reach our Contact Center at 215.969.0777 to receive support on Online and Mobile services, domestic and international wire services, new account openings, loan applications, debit and credit card fraud issues, as well as ordering new cards and opening accounts. Our Contact Center is available from Monday through Friday, 7:00am to 7:00pm, and Saturdays,9:00am to 3:00pm. Through our partnership with the CU Service Center Call Center, you can obtain balance information, perform transfers between your accounts, and make loan payments 24 hours a day, 7 days a week. Please call 800.815.2448 to reach our after-hours support team.
PAT Machines: Many of our members have come to use PAT as part of their everyday routine. Most of our PAT machines function both as an ATM and a live teller, and is capable of performing a variety of tasks. You can use PAT for cash or check deposits, withdrawals, transfers, loan payments, and account reviews. And, for cash withdrawals, you can even specify the denomination of bills you'd like to receive. Consumers and business owners alike tell us how helpful and safe PAT is. PAT can be found at most American Heritage locations – meet and learn more about PAT!
Video Advisor: You can now get the personalized American Heritage experience you know and love right from your smartphone, tablet, or computer! Meet VANA (Video Advisor Network Associates), our Video Advisor service that provides members with a virtual face-to-face experience. Learn more about VANA here.
Gigi: Manage and check your balances, reset your password, and more with Gigi. You can expect prompt answers and solutions to the questions you may have. As a conversational AI tool, Gigi is constantly evolving, becoming more informed every day to unique member needs. Learn more about Gigi here.
Investment & Retirement Center: Our IRC representatives continue to provide financial planning and investment advice for our members. You can contact IRC to schedule a telephone, zoom, or even driveway appointments. Click here to schedule an appointment with our IRC advisors.
Additional Tips:
- Be sure to visit our Locations page for daily updates on branch hours and access, as well as this Updates Page for the most up-to-date and accurate information.
- We will continue to update this page and our social media channels, including Facebook, LinkedIn, and Instagram, which will have continuous updates on our hours and accessibility.
How to Apply for Loans, Accounts or Memberships
Members can always apply for loans and open shares remotely right through our website. In addition, current members can open loans or accounts through their Online Teller and Mobile Teller channels.
How to Protect Your Data
With a heightened pandemic threat comes the elevated potential of scams. If anyone contacts you claiming to be from any agency or financial institution and asks for your personal information, please be diligent and do not share any account, social security, password, or other personal identification details. Learn more at our Member Security page.
How to Request Account Changes
Members now have the ability to make a variety of changes to their accounts remotely through our Account Request Forms. These new forms provide a quick and easy way to make updates while eliminating the need to visit a branch or send personal information through the mail.
