New Mobile Banking App FAQ

Where can I download the newest version of American Heritage’s mobile app?

The American Heritage Mobile Teller app can be downloaded on the Apple App Store or the Google Play Store. If you would like to turn on automatic app updates, enable them in your device’s settings.

  • Apple App Store: Settings > App Store > Automatic Downloads
  • Google Play Store: Settings > Network Preferences > Auto-update apps

What’s different about the new Online Teller app?

We’ve heard your feedback and have focused our efforts on what your reviews have asked for! Experience improved speeds, a modern user interface, and a reorganized menu to keep convenience at your fingertips.

Does the Mobile Teller app allow Touch ID or Face ID to login?

Yes, Touch ID and Face ID are available for compatible devices. Passcode login is available for noncompatible devices or in case other login methods fail.
On the login screen, tap the Touch or Face ID icon to the right of the “Sign In” button to use these forms of authentication.

What else can I do with the American Heritage Mobile Teller app?

On the app, you can become a member, open new accounts, access card controls, check balances, transfer money, pay bills, see your rewards, check your Experian credit score, and much more.
To see what else the app can do, we encourage you to check it out on the Apple App Store or Google Play Store!


The login screen of the mobile app

How do I...

Check my balances? 

Click the “Accounts” tab at the bottom of the screen to display all your American Heritage accounts.
Alternatively, you can view Fast Balances on the login screen. To activate Fast Balances, click “More” and scroll to “Fast Balances.” Enable your device and click the “Save” button.

Make a Mobile Deposit?

Click the “Deposit” tab at the bottom of the screen. Allow the app to access your device’s camera, then follow the on-screen prompts.
Note: the eDeposit application is available to qualified members only.

Perform a transfer?

Click the “Transfer” tab at the bottom of the screen. Here, you can transfer money between your own American Heritage accounts, friends or family with American heritage accounts, access Bill Pay, or pay a peer with an external bank account using ePay.

View or edit my eAlerts?

Click the “More” tab at the bottom of the screen and scroll down to “eAlerts.” You can add or modify existing eAlerts.

Access Card Services?

To activate or deactivate a card, click “More” at the bottom of the screen and scroll to “Card Services.” 
To put limits on or freeze a card, click “Accounts,” your checking account, then “Manage Cards.” Choose the card you would like to put limits on, then click the “Update” button.

Check my FICO credit score?

Click the “Accounts” tab at the bottom of the screen. Scroll down past your accounts to view your current Experian-provided score. You will have to opt into this free service the first time you use it.

Check my Scorecard Rewards Point Balance?

Click the “Accounts” tab at the bottom of the screen. Scroll down past your accounts to the “Rewards” section. You will be able to view your current points balance. To view complete information of your rewards points, please visit the desktop version of Online Teller or ScoreCardRewards.com and login.

Open a new account or apply for a loan?

To open a new American Heritage account, click “More” at the bottom of the screen and scroll to “Apply for Loans & More.” You can open a new Share or Certificate/IRA, as well as apply for a loan.

View my Account Number?

To open a new American Heritage account, click “More” at the bottom of the screen and scroll to “View Membership Card.” You will be able to view your Share Account Number and Checking Account Number, if applicable.

Are there any features that are not available in the new mobile app?

Currently, E-statements, Loan payoffs, and Scorecard Rewards are not available within the app but will be in the coming months. Members can access this information through the desktop version of Online Teller.


BECOMING A MEMBER IS SIMPLE

Get access to these convenient and secure features by becoming a member and opening a checking and savings account today.