Support Programs for Borrowers
Helping our Members with our Skip-A-Pay Program and More
We have been continuously monitoring the COVID-19 pandemic and its impact on our membership and our community. Last week, we established a portal where our members can learn more about how to virtually access their funds and perform transactions, as well as how to protect your finances and safely handle money.
You can visit this portal here.
Skip-A-Pay, Mortgage Assistance and More
In addition, we are implementing several programs to help our members and partners through this crisis.
- Eligible Credit Card, Home Equity Line of Credit & Loan, Personal Line of Credit & Installment Loan, and Auto Loan account holders are eligible to skip their April and May monthly loan payment.*
- You can a request a Skip-A-Pay through Online Teller or by calling us at 215.969.0777.
Waiving Late Fees
We are waiving late payment fees on all American Heritage credit cards in March 2020, and late payment fees on American Heritage credit card, consumer loan, mortgage and commercial loan payments due in April 2020.
Mortgage and Business Assistance
For first mortgage borrowers, a range of hardship programs are available from our servicing partner, Midwest Loan Services. You can contact them directly at 800.262.6574 to discuss your situation
Our business and commercial loan borrowers can contact their loan officer or our commercial lending department directly. To learn more our Business Relief Programs, click here.
Member Relief Loan Program
Instead of our usual spring vacation loan, we’re offering our members a personal loan with deferred payment options to offer relief during the crisis. Our Member Relief Loan can be used to help you cover rent, utilities, child coverage, and other
Our team understands that everyone’s situation is unique and is ready to discuss your options to help find the best solution possible during this time.
Online and Mobile Services
Take advantage of our Online Teller and Mobile Teller app — you can easily check balances, make transfers and pay bills through these free tools, without having to leave your home or come to a branch. For a limited time, we will provide a $5** bonus to any member who activates eStatement between now and April 30, 2020.
We will continue to closely monitor impact of COVID-19, as well as local and national economic conditions, and evaluate additional measures to support our members and the communities we serve.
For additional information about COVID-19, get the latest report from the Centers for Disease Control at cdc.gov or your local health department website.
The Board of Directors, Management and Employees of American Heritage stand with our members and we are here to help you through these challenging times. We deeply appreciate your membership, and your well-being is our top priority.
all loans may qualify. Offer good only for existing American Heritage accounts
and loans in good standing. You may request a deferred payment for May
loan payments by April 30, 2020 on Credit Cards, Home Equity Term Loans, Home
Equity Lines of Credit, Personal Installment Loans, Personal Lines of Credit,
and Vehicle Loans. If your American Heritage primary share or
checking account does not have a positive balance, your Skip-A-Pay request on
any loan will not be processed. If any of your American Heritage loans are 16
days or more past due, or if you have previously enacted a Skip-A-Pay, your
current Skip-A-Pay request on any loan may not be able to be made automatically
via Online Teller. Acceptance of this offer may extend the term of your loan or
maturity date, and may increase your future interest payments. Your loan
payment due date will be advanced 30 days for each skipped payment. Bi-weekly payments in the month of April or May constitute one monthly payment. For Mastercard, your interest owed may be added to the regular minimum payment
due the following month. Interest continues to accrue on your unpaid balance
during the payment period skipped. Skip-A-Pay offer is made under the terms of
disclosure given at time of loan disbursal. Non-Qualifying Loans: First
Mortgage, Business Loans, Student Loans and Business Credit Cards. All
members encouraged to contact us at 215-969-0777 to discuss hardship programs
or additional Skip-A-Pay questions. Insured by NCUA, Equal Opportunity